Refund Policy
Payment and cancellation terms applicable to Khandsiya Tourism services.
Last Updated: February 22, 2026 | Effective Date: July 22, 2022
As per applicable consumer and e-commerce compliance requirements, Khandsiya Tourism does not use blanket no-refund language. Refunds and settlements are governed by specific, transparent commercial terms detailed below.
Payment and Cancellation Addendum
1. Payment Terms and Disbursement
To ensure guaranteed delivery of travel services, the following payment schedule is mandatory:
- 1.1 Booking Deposit: An initial advance payment of 25% of the total invoice is required at the time of booking confirmation.
- 1.2 Interim Payment: An additional 25% payment must be remitted no later than 30 days prior to arrival.
- 1.3 Final Settlement: The balance 50% payment must be cleared by the earlier of:
- 15 days prior to the date of arrival; OR
- Upon receipt of final service confirmation from Khandsiya Tourism.
- 1.4 Reconfirmation and Blocking: Rates and inventory availability are reconfirmed only upon receipt of the stipulated advance. No rooms, vehicles, or services are blocked or held without the initial 25% payment.
- 1.5 Voucher Release: Official hotel and service vouchers are released only upon receipt of 100% of the total contract value.
- 1.6 Bank Charges: All remittance fees, intermediary bank charges, and transaction costs are borne by the remitting agent/client.
2. Cancellation and Credit Note Policy
Cancellations must be received in writing. Retention charges apply based on notice period relative to the arrival date.
| Notice Period | Cancellation Charge | Settlement Method |
|---|---|---|
| 45+ Days prior | 10% of Total Value | Balance issued via Credit Note (Valid for 12 months) |
| 30-16 Days prior | 50% of Total Value | Balance issued via Credit Note |
| 15 Days or less / No-show | 100% of Total Value | No Refund / No Credit Note applicable |
3. Limitations and Provisos
- 3.1 Credit Note Validity: Credit Notes are non-transferable and must be utilized within 12 months from the date of issuance.
- 3.2 Non-Refundable Clause: As per standard commercial terms, payments made are non-refundable in cash/liquid funds and are strictly governed by the Credit Note policy in Section 2.
- 3.3 Prevailing Policies: Policies for peak season, blackout dates, specific events, or restricted supplier terms (for example, non-refundable flight/hotel rates) may be more stringent. In such cases, the more restrictive policy prevails.
Contact for Refund Queries
Email: accounts@khandsiyatourism.com
Phone: +91 89015 15562
Address: Plot No. 03, Gali No. 01, Basai Enclave, Sector 37D, Gurugram, Haryana 122006
Effective Date: 22-07-2022